Cloudways is a managed cloud hosting platform enabling users to deploy and manage web apps using top providers like DigitalOcean, AWS, Google Cloud, and others.
The platform is known for its ease of use, performance, and flexibility for hosting websites and applications.
For businesses and website owners, email is a critical communication tool. Having a professional email address associated with your domain name is essential for building credibility and maintaining effective communication with clients and customers.
But does Cloudways provide email services as part of their hosting packages? Let’s explore this question in depth and look at the email options available for Cloudways users.
Cloudways Email Options
Cloudways does not provide a built-in email hosting service.
This may come as a surprise to some users, as many traditional web hosting providers include email hosting as part of their packages. However, Cloudways has made a deliberate choice to focus on providing high-quality web hosting services rather than trying to be a jack-of-all-trades.
While Cloudways doesn’t offer its own email service, it does provide compatibility and support for integrating third-party email solutions. This approach allows users to choose the email service that best fits their needs and budget.
Some popular third-party email services that can be integrated with Cloudways include:
- G Suite (now Google Workspace): A comprehensive suite of productivity tools including Gmail for business.
- Microsoft 365: Offers business email through Outlook along with other Office applications.
- Zoho Mail: A cost-effective option with a range of features suitable for small to medium businesses.
- Rackspace Email: Known for its reliability and excellent customer support.
- Amazon WorkMail: A secure, managed business email service from AWS.
These third-party services offer a range of features and pricing options, allowing you to choose a solution that aligns with your specific requirements.
Setting Up Email with Cloudways
Although Cloudways doesn’t provide email hosting, they’ve made it relatively straightforward to set up email for your domain using a third-party service. Here’s a step-by-step guide to configuring email with Cloudways:
- Choose a third-party email service: Select an email provider from the options mentioned above or any other service of your choice.
- Sign up for the email service: Create an account with your chosen provider and select a plan that suits your needs.
- Configure DNS settings:
- Log in to your Cloudways account
- Navigate to your application’s settings
- Go to the “Domain Management” section
- Add the necessary DNS records (MX, CNAME, TXT) provided by your email service
- Verify domain ownership: Most email services require you to verify that you own the domain. This usually involves adding a specific TXT record to your DNS settings.
- Set up email accounts: Once your domain is verified, you can create email accounts through your chosen email service’s admin panel.
- Configure email clients: Set up your email clients (like Outlook, Apple Mail, or mobile apps) using the settings provided by your email service.
- Test your email: Send test emails to ensure everything is working correctly.
Best practices for email management on Cloudways:
- Regularly update your DNS settings if required by your email provider
- Use strong, unique passwords for your email accounts
- Enable two-factor authentication for added security
- Regularly monitor your email deliverability and spam scores
- Keep your email client software up to date
By following these steps and best practices, you can ensure a smooth email experience while hosting your website on Cloudways.

Benefits of Using a Third-Party Email Service
While it may seem inconvenient at first to use a separate service for email hosting, there are actually several advantages to this approach:
- Improved reliability and performance: Specialized email providers invest heavily in infrastructure to ensure high uptime and fast delivery of emails. This often results in better performance than email services bundled with web hosting.
- Advanced features: Third-party email services typically offer a wide range of advanced features, including:
- Sophisticated spam filtering
- Email archiving and retention policies
- Advanced search capabilities
- Collaboration tools
- Mobile apps for easy access on the go
- Scalability and flexibility: As your business grows, you can easily upgrade your email plan without affecting your web hosting. This allows for more flexibility in managing resources.
- Cost-effectiveness: Many third-party email services offer competitive pricing, especially when you consider the features included. For small businesses, there are even free options available (like Zoho Mail’s free tier) that can be suitable for getting started.
- Enhanced security: Dedicated email providers often have more robust security measures in place, including encryption, anti-phishing tools, and regular security updates.
- Better deliverability: Professional email services work hard to maintain good sender reputations, which can improve the chances of your emails landing in recipients’ inboxes rather than spam folders.
These benefits can often outweigh the slight inconvenience of setting up and managing a separate email service.
Weighing the Pros and Cons
While using a third-party email service with Cloudways has many advantages, it’s important to consider both the pros and cons:
Advantages:
- Access to specialized, feature-rich email services
- Improved reliability and performance
- Greater flexibility and scalability
- Often more cost-effective in the long run
- Enhanced security and privacy features
Potential drawbacks:
- Initial setup requires a few extra steps
- Managing multiple services (hosting and email) separately
- Possible additional cost, depending on the email service chosen
Factors to consider when choosing an email service:
- Your budget and the number of email accounts needed
- Required features (e.g., shared calendars, large attachment sizes)
- Integration with other tools you use (e.g., CRM systems)
- Compliance requirements for your industry
- Level of technical support provided
By carefully evaluating these factors, you can choose an email solution that complements your Cloudways hosting and meets your business needs.
Making the Most of Your Email Solution
Once you’ve set up your email service with your Cloudways-hosted website, here are some tips to optimize your email usage:
1. Improve email deliverability:
- Use a consistent sending IP address
- Authenticate your emails using SPF, DKIM, and DMARC records
- Maintain a good sender reputation by avoiding spam-like behavior
- Regularly clean your email list to remove inactive subscribers
2. Enhance email management and productivity:
- Use folders and labels to organize your emails
- Set up filters to automatically sort incoming messages
- Use templates for frequently sent emails
- Take advantage of keyboard shortcuts in your email client
3. Integrate email with other business tools:
- Connect your email to your CRM system for better customer management
- Use email add-ons or extensions to improve functionality
- Integrate with project management tools for streamlined communication
- Set up automated workflows using tools like Zapier to connect your email with other applications
By implementing these strategies, you can create a more efficient and effective email system that enhances your overall business operations.
Frequently Asked Questions (FAQ)
Q: Does Cloudways offer a free email service? A: No, Cloudways does not offer a free email service. They focus on providing managed cloud hosting and recommend using third-party email services.
Q: Can I use my existing email account with Cloudways? A: Yes, you can continue to use your existing email account. You’ll need to update your domain’s MX records to point to your email service provider.
Q: How much does a third-party email service cost? A: Costs vary widely depending on the provider and features. Basic plans can start as low as $1-2 per user per month, while more comprehensive solutions may cost $5-15 or more per user per month.
Q: Can I set up multiple email accounts for my Cloudways website? A: Yes, you can set up multiple email accounts. The number of accounts you can create will depend on the plan you choose with your third-party email provider.
Q: What happens to my email if I switch hosting providers? A: If you’re using a third-party email service, your email will not be affected if you change web hosting providers. You’ll simply need to update your DNS settings with your new host to ensure proper email delivery.
In conclusion, while Cloudways doesn’t provide built-in email hosting, they offer a flexible solution that allows you to use high-quality, specialized email services. By understanding your options and following best practices for setup and management, you can create a robust email system that complements your Cloudways-hosted website and supports your business needs.
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